jilidream Privacy Policy

01.Introduction

jilidream is committed to protecting the privacy and personal data of every player who uses our platform. We understand that when you share your personal information with us, you are placing trust in jilidream, and we take that responsibility seriously. This Policy is designed to give you a clear and honest picture of our data practices so you can make informed decisions about your use of the jilidream platform.

This Policy applies to all personal data collected through the jilidream website, mobile platform, customer support channels, and any other touchpoints through which you interact with jilidream. It applies to all registered players, prospective players, and visitors to the jilidream website, regardless of their location within the Philippines.

By registering a jilidream account, making a deposit, or otherwise using the jilidream platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the jilidream platform immediately.

This Policy should be read alongside jilidream's Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with jilidream.

02.Personal Data We Collect

jilidream collects the following categories of personal data in the course of providing our services:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify the 21+ age requirement)
• Residential address, city, and province within the Philippines
• Email address and mobile phone number
• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys ID, driver's license)

2.2 Financial Data

• GCash account number or PayMaya account details
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) where applicable
• Transaction history, including deposits, withdrawals, and wager records
• Proof of payment method ownership documents submitted during KYC verification

2.3 Technical & Usage Data

• IP address and approximate geolocation data
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the jilidream platform
• Login timestamps and access logs
• Game history, betting patterns, and platform interaction data

2.4 Communications Data

• Records of communications between you and jilidream's customer support team
• Feedback, complaints, and survey responses submitted to jilidream
• Email and in-platform message history

03.How We Collect Your Data

jilidream collects personal data through the following means:

• Direct collection: Information you provide when registering a jilidream account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the jilidream platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud detection data from security partners; payment verification data from GCash, PayMaya, and banking partners.
• Publicly available sources: Information from public registries or databases used to verify identity or comply with anti-money laundering obligations.

04.How We Use Your Personal Data

jilidream uses your personal data for the following purposes:

05.Legal Basis for Processing

jilidream processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfill our obligations under the jilidream Terms & Conditions, including account management, payment processing, and game provision.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC requirements, anti-money laundering obligations, and regulatory reporting.
• Legitimate interests: Processing necessary for jilidream's legitimate business interests, including fraud prevention, platform security , and service improvement, where such interests are not overridden by your rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent, such as for marketing communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.

06.Data Sharing & Disclosure

jilidream does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• KYC and identity verification providers: Third-party services that assist jilidream in verifying your identity and age in compliance with regulatory requirements.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers used to process your deposits and withdrawals.
• Game software providers: Licensed game developers and providers whose games are available on the jilidream platform, to the extent necessary for game operation and fairness auditing.
• Fraud prevention and security partners: Specialist providers that help jilidream detect and prevent fraudulent activity, money laundering, and other illegal conduct.
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers that support the operation of the jilidream platform.
• Legal and regulatory authorities: Government agencies, law enforcement bodies, courts, and regulators where jilidream is required by law to disclose your information, or where disclosure is necessary to protect jilidream's legal rights.
• Professional advisers: Lawyers, auditors, and accountants engaged by jilidream in the course of its business operations, subject to strict confidentiality obligations.

All third parties with whom jilidream shares personal data are required to handle that data in accordance with applicable data protection law and jilidream's data processing standards. jilidream does not authorize any third party to use your personal data for their own independent purposes.

07.Cookies & Tracking Technologies

jilidream uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security functions. Cookies are small text files stored on your device when you visit the jilidream website.

Types of Cookies Used by jilidream

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the jilidream platform and prevent you from accessing certain features. jilidream does not use cookies to serve third-party advertising.

08.Data Retention

jilidream retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule, jilidream retains account and transaction data for a minimum of five (5) years following the closure of your account, in accordance with Philippine anti-money laundering regulations and applicable gaming regulations. Communications data is retained for a minimum of three (3) years. Technical and usage data is retained for up to two (2) years.

Where jilidream has processed your data on the basis of consent (e.g., for marketing communications), we will retain that data until you withdraw your consent or for a maximum of three (3) years from the date of last interaction, whichever is earlier.

When personal data is no longer required, jilidream will securely delete or anonymize it in accordance with our data destruction procedures. Anonymized data that can no longer be linked to an individual may be retained indefinitely for statistical and analytical purposes.

09.Data Security

jilidream implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the jilidream platform.
• Encryption of sensitive data at rest within jilidream's secure data infrastructure.
• Strict role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the jilidream platform.
• Multi-factor authentication requirements for administrative access to jilidream systems.
• Continuous monitoring of jilidream systems for suspicious activity and potential security incidents.
• Staff training on data protection obligations and security best practices.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilidream will notify the National Privacy Commission and affected individuals in accordance with the requirements of the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations.

While jilidream takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. You are responsible for keeping your jilidream login credentials confidential and for notifying jilidream immediately if you suspect unauthorized access to your account.

10.Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jilidream:

• Right to be informed: You have the right to be informed about how jilidream collects and uses your personal data, as set out in this Policy.
• Right of access: You have the right to request a copy of the personal data jilidream holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data jilidream holds about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jilidream's legal retention obligations.
• Right to object: You have the right to object to jilidream's processing of your personal data where that processing is based on legitimate interests or for direct marketing purposes.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to withdraw consent: Where jilidream processes your data on the basis of consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe jilidream has violated your data protection rights.

To exercise any of these rights, please contact jilidream's Data Protection Officer using the contact details provided in Section 13 of this Policy. jilidream will respond to all valid requests within thirty (30) days. In complex cases, this period may be extended by a further sixty (60) days, in which case jilidream will notify you of the extension and the reasons for it.

11.Children's Privacy

The jilidream platform is strictly intended for individuals who are 21 years of age or older. jilidream does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is a strict eligibility condition for all jilidream accounts, as mandated under Philippine law for casino-style gaming activities.

If jilidream becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that jilidream may have inadvertently collected data from an underage individual, please contact our Data Protection Officer immediately using the details in Section 13.

12.Changes to This Privacy Policy

jilidream reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, jilidream will notify registered players via email or an in-platform notification prior to the changes taking effect.

The updated Policy will be posted on this page with a revised "Last Updated" date. Your continued use of the jilidream platform following the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how jilidream protects your personal data.

13.Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or jilidream's handling of your personal data, please contact our Data Protection Officer:

jilidream's support team includes Filipino-speaking agents who can assist players from Manila, Cebu, Davao, Quezon City, Makati, and all other parts of the Philippines with any privacy-related concerns.

If you are not satisfied with jilidream's response to your privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines at [email protected].